Privacy Policy for LornaHaywood.com
1. Introduction
At LornaHaywood.com (“we”, “us”, or “our”), we recognize the importance of your privacy and are firmly committed to protecting your personal data. We are dedicated to maintaining the confidentiality, integrity, and security of the information you entrust to us. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your use of LornaHaywood.com, including when you browse our website, make a purchase, set up an account, subscribe to our services, or contact customer support. For the purposes of the GDPR, LornaHaywood.com is the data controller responsible for your personal data. For questions, requests, or concerns regarding your data, please email [email protected].
3. Categories of Data We Process
We may collect, use, store and transfer various types of personal data about you, grouped as follows:
a. Usage Data
Includes information about how you use our website, including your browser type, language settings, IP address, access times, referring URLs, pages viewed, hyperlinks clicked, and session duration.
b. Account Data
Includes your full name, billing and shipping address, email address, and telephone number, which you provide when registering or making a purchase on LornaHaywood.com.
c. Profile Data
Includes your preferences, feedback, purchase history, items added to cart, browsing behavior, and other actions taken while using our website.
d. Communication Data
Includes records of your interactions with our support team, including emails and messages submitted via contact forms or customer service tools.
e. Technical Data
Includes data gathered from the devices you use to access our site—such as operating system, network configuration, screen resolution, and device identifiers like cookies or UDIDs.
f. Transaction Data
Includes payment information (processed via secure third-party gateways), order histories, and shipping or fulfillment details.
g. Preference Data
Includes your marketing and communication preferences, such as opt-ins or opt-outs for promotional emails and your product or content interests as inferred from activity or explicitly provided.
4. Legal Bases for Processing Personal Data
We process your personal data on one or more of the following legal bases:
– Consent: Where you have given us clear and unambiguous permission to process your data for a specified purpose.
– Contractual necessity: Where the processing is needed to perform a contract with you or to take steps at your request before entering into such a contract (e.g., completing a purchase).
– Legitimate interests: Where processing is necessary for our legitimate business interests (e.g., improving our services or securing our platform), and your rights do not override those interests.
– Legal obligation: Where we are required to comply with legal or regulatory obligations.
5. Your Rights under GDPR and CCPA
Depending on your geographic location, you may have the following rights:
– Right to Access: You may request details of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of your data when there is no lawful justification for retaining it.
– Right to Restriction: You may restrict our processing under certain conditions.
– Right to Data Portability: You may request your data be provided to you or a third party in a structured, commonly used format.
– Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
– Right to Object: You may object to processing where we rely on legitimate interest or direct marketing.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational safeguards to secure your personal data, including:
– End-to-end encryption (SSL/TLS) on data transmitted over public and private networks;
– Secure storage systems and access restriction protocols;
– Role-based access controls and authentication mechanisms;
– Regular data backups and disaster recovery systems;
– Ongoing staff training and awareness on data security and protection.
Although no system can guarantee absolute security, we work diligently to ensure your data is protected by industry best practices.
7. International Data Transfers
Our services may be supported by cloud infrastructure or third-party service providers located outside your jurisdiction. Where personal data is transferred internationally, we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or other lawful mechanisms, to ensure adequate protection of your data regardless of location.
8. Data Retention
We retain your personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods include:
– Usage and Technical Data: Up to 12 months, unless part of anonymized analytics.
– Account and Profile Data: Retained during account lifetime and up to 2 years after inactivity.
– Communication Data: Retained for 3 years to resolve disputes or maintain service history.
– Transaction Data: Retained for at least 7 years for legal and tax compliance.
– Preference Data: Retained until updated, revoked, or after 3 years of inactivity.
Upon expiration of retention periods, your data will be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance your browsing experience and optimize our services. Cookies used on LornaHaywood.com are categorized as follows:
– Essential Cookies: Required for basic website functionality (e.g., login, checkout).
– Functional Cookies: Enable personalization and enhanced functionality.
– Analytics Cookies: Collect anonymous data on website usage and performance. We may use tools such as Google Analytics.
– Performance Cookies: Monitor site health, loading speeds, and user experience metrics.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide cookie consent banners and preference centers allowing you to manage your cookie choices. You may withdraw or change cookie preferences at any time through settings or your browser’s cookie management tools. Some cookies may be set by trusted third-party integrations used on LornaHaywood.com.
11. Children’s Privacy
LornaHaywood.com does not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have collected personal data from a child without verified parental consent, we will promptly delete such information. Parents or guardians who believe that their child has submitted personal data to us may contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to update this Privacy Policy at our discretion to reflect changes in legal requirements or business practices. Any modifications will be communicated via our website or direct notification where appropriate to ensure you remain informed. Your continued use of LornaHaywood.com constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal data is processed, please contact our privacy team at:
Email: [email protected]
Website: https://lornahaywood.com
We are committed to compliance with data protection laws and safeguarding your digital rights. If you feel your concerns regarding data privacy have not been adequately addressed, you may also contact the relevant supervisory authority in your jurisdiction.